Where is My Order?Updated a year ago

GDR Labs is committed to providing a quality, safe, efficient and fresh product for every single order we send out, as that is what you DESERVE as the customer!

Sadly, this is not the norm in our field... Too often, we hear horror stories about facilities and companies with extremely lax safety/food regulation policies and frankly, completely ineffective products, that ultimately attempt to sell you a single bottle with no intention of providing customer service, hoping to cash in and run.

GDR Labs aims to be the shining example opposed to the horror story, and that is always our highest priority!

As we are actively trying to recover the good name of natural supplementation options, we feel GDR Labs MUST hold itself to a much higher standard...

What this means is, processing times to manufacture the product can take a bit longer than traditional Dietary Supplements manufacturers, but it also means you know what is going into your body.

GDR Labs is fully vertically integrated, meaning that we control every single aspect of Dietary Supplement Manufacturing for our products including importation, receiving, quality control, manufacturing, labeling and distribution to name a few. 

While this is ideal to provide you with the best product humanly possible, it obviously leaves every single aspect to our team here at GDR to handle. 

We produce hand-made, small batch tincture blends that were researched and developed by our own personnel, implementing our DualPolar™ solvent extraction technology in order to achieve quicker results... but there are still limitations. 

Tinctures by definition, which are the main products and components created and offered here at GDR Labs, take TIME as a main component to produce.

Our trademarked solvent extraction method, DualPolar™, assists in the raw plant/product material's ability to potentially transfer active compounds at higher quantities, while decreasing the amount of time needed to perform the extraction.

However, the process of macerating the powders, weighing them with multiple personnel to ensure quality, applying the solvents, and allowing the materials to extract still takes 4-5 days in the laboratory assuming additional testing isn't required. This is the process that brings you the quality you've come to know and love, but it does increase the amount of time you wait for your product.

Generally speaking, the process from ordering, receiving, tincturing, bottling, labeling, and coding, and then ultimately over to distribution for shipment to you, takes anywhere from 5-6 business days to complete depending on the product.

We are always actively working on methods to increase our production times while managing to not sacrifice the quality, safety, efficacy, and freshness that we love to provide!

In the meantime, if you have any further questions regarding the status of your order, our dedicated Customer Service team is always more than happy to provide you with any information you're looking for via Phone Call, Live Chat or Email.